Managing Director and CEO at Teleperformance
João António Cardoso is the Managing Director of Teleperformance Portugal since 2003 and has 20 years of experience in Contact Centers and Customer Relationship Management.
He has accumulated his role with the responsibility for Innovation in Group Teleperformance worldwide as part of the Group Strategic Committee from 2009 to 2011 as well as CEO for Teleperformance Spain.
Before Teleperformance, João was one of the founders of Easyphone and Altitude Software (a global leader in Contact Center software solutions) where he has taken several leading roles in R&D as well as member of the Board of Directors and member of the Executive Management Team as Executive VP Global Marketing and Strategy worldwide. João was also the IPO coordinator for Altitude Software.
He was one of the founders of the Portuguese Contact Center Association (APCC) and President of the Association from 2004 to 2007. By the end of his tenure, the Association represented 70% of the total Contact Center capacity installed in Portugal.
João holds a degree in Computer Engineering and an MBA, both from Universidade Nova de Lisboa and has attended the Product Management and Marketing program from the Wharton School, University of Pennsylvania. He is fluent in Portuguese, English, German, French and Spanish.
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